Help my order never arrived! 

Your tracking number will be on the order dispatched email. If you cannot locate the tracking number or is it not working, drop us an email. Let us know your order number and what your ordered and we will do the rest!

My order arrived damaged or is missing items. 

If your order arrived damaged or is missing any items, email us sales@gamesconnection.co.uk quoting your order no.

Do you ship outside the UK? 

We ship intern
ationally via a tracked courier service.

Dispatch & Delivery. 

We dispatch all orders over £20 via a tracked service via Royal Mail, Hermes and Fedex. All items are sent within 24 hours (unless a public holiday) via a tracked service. Small to medium items are sent via Royal Mail or Collect Plus whilst larger and expensive items are sent via UPS or Parcel Force. All items will need to be signed for when delivered.

All orders placed by 2pm are shipped same day.

I am experiencing issues using my credit card on your site. 

If you are experiencing issues using your credit/debit card on the website please double check that you have the available funds on the card or account, expiry date and that you have entered the correct number and verification code from the back of your credit/debit card. If the issues persist then please contact your bank to ensure that no holds have been placed on the credit/debit card.

If you need assistance with placing an order please email us at sales@gamesconnection.co.uk and one of our dedicated sales representatives will assist you.

I accidentally put the wrong information on the address form. 

Email sales@gamesconnection.co.uk with your order no and details you need updated.

Need assistance in choosing the correct product? 

With the vast amount of products on offer it can be difficult choosing the correct item. If you need assistance or have questions with regards to a product(s) please email us at sales@gamesconnection.co.uk and one of our dedicated sales representatives will be able to assist.