How do I connect my mClassic?
mClassic is plug and play.
Step 1: Plug in your mClassic device
Plug mClassic into your game console, then connect the provided USB power cable to your mClassic. Then either plug the other end of the USB power cable into an open USB port on your console or TV, OR into a power adapter which you will then plug into a power outlet.
Note: Any standard USB power adapter like your mobile phone will work.
Step 2: Connect your mClassic device
Plug any HDMI cable into mClassic HDMI female port, then connect back your HDMI cable into your TV or receiver.
Note: Any basic HDMI cable will work.
Is there a special direction to plug the mClassic?
Yes, plug HDMI male port to the source and plug HDMI female port to your TV or receiver through HDMI cable.
Can I use a HDMI Split or splitter box?
Yes, you can. Please use newer versions which support 4K60 to prevent the degradation of digital signal.
Can I plug mClassic into the TV?
No, mClassic must be plugged into game console.
I have a 4K TV, why am I not getting 4K?
Your HDMI source may be higher than 30Hz.
mClassic is Technicolor Color Certified for 4K upscaling all movies and TV shows from HD to 4K which have a frame rate of 24Hz. Sources that are higher than 30Hz (such as video games) can still be upscaled to 2K/QHD/1440p resolution.
Regardless of what the output resolution of the mClassic is, it will still perform its suite of picture enhancements all the same. Enhancements such as our proprietary Contextual Anti-Aliasing (CxAA), selective image sharpening, color repair, and depth of field enhancement on a platform that has been Technicolor color certified and executes in an inconceivable 0.00015 seconds.
I have a 4K TV, why am I not getting 1440p?
Your TV may not be native 1440p capable.
Not all 4K TVs can accept a 2K/QHD/1440p picture natively. Some may only accept a 2K/QHD/1440p picture when forced while others may not accept one at all. mClassic can only output a 2K/QHD/1440p picture to displays that can natively accept it.
Why is my screen repeatedly cutting out, flashing, or turning black every few seconds?
Too much signal jitter is present which is causing the connection to reset.
Unfortunately, not all HDMI sources are created equal. HDMI signals from consoles that have been rigorously tested such as Sony's PS4, Microsoft's Xbox One, or PC graphics cards will have the cleanest and strongest HDMI signals with the least amount of jitter. On the other hand, older devices or devices from smaller organizations that are not able to get HDMI certifications may have signals that include lots of jitter. This jitter makes it difficult for the receiving HDMI device to recognize what the HDMI source is trying to communicate. If the connection builds up enough jitter, the connection breaks, and the devices must reconnect. Making the screen appear to flash off and on repeatedly every few seconds or so.
While an abundance of jitter could be caused by a defective mClassic or mCable, it is usually not the case. While rare, if there is a defect with either of those devices, most of the time the result is simply no picture at all. Sources of jitter in order from most to least common are:
1. Low rated or damaged HDMI cables
2. HDMI adapters for retro consoles that produce large amounts of jitter
3. Low rated or damaged HDMI switches and splitters
4. Low rated or damaged capture cards
5. A defective or damaged TV or monitor
6. A defective mClassic or mCable
The mClassic has undergone rigorous testing to receive HDMI's certification for creating a low jitter HDMI signal for 480p (SD), 720p (HD), 1080p (FullHD), 1440p (QHD/2K), and 2160p (4K) resolutions. However, upscaling any HDMI source will amplify whatever jitter already exists. In other words, a 480p signal with high jitter might be ok for your TV to handle. But, when it is upscaled to 1080p or especially 1440p, your TV may have trouble locking onto the HDMI signal.
To isolate the problem, you can start with trying a different HDMI 2.0 or higher rated extender and HDMI cable to your TV. If that does not change anything, please take out any HDMI switches, splitters, and capture cards that may be connected between mClassic and your TV, or mClassic and your console.
Why can I not see a difference?
We recommend manually setting your game console to output the native resolution of the game you are playing (in many cases that is 720p).
For retro games, you will want to make sure that you are setting your HDMI converter to output 480p.
How can mClassic be a graphics card?
mClassic is unique because it combines a brilliant upscaler with an intelligent image post-processor and cutting edge hardware acceleration. It can offload the workload of the game console by taking over taxing scaling, and post processing tasks (such as anti-aliasing) so your console's GPU can spend more resources on texture processing and outputting a fast frame rate.